Play Smart.
Stay in Control with got11

At got11, responsible gaming is not a legal checkbox — it is a fundamental value that shapes how we build and operate our platform. We believe that entertainment should remain enjoyable and that every Bangladesh player deserves access to clear, effective tools that keep gambling in its proper place: a form of leisure, not a source of financial or emotional harm.

got11 is designed so that player wellbeing and platform profitability are never in conflict. We actively monitor player behaviour for signs of distress, and our support team is trained to respond with care and practical guidance rather than a scripted dismissal. When a player reaches out about gambling harm, got11 treats that conversation as the most important one happening on our platform at that moment.

We are committed to continual improvement in our responsible gaming programme. This means regularly reviewing our tool set, training our support staff on the latest best practices, and listening to player feedback about how our safeguards can be made more effective. got11's responsible gaming standards apply equally to cricket betting, live casino, slot games, e-sports wagering, and all other products available on the platform.

The got11 platform is strictly for adults aged 18 years and above. We enforce this restriction through multiple verification layers applied at registration and during ongoing account review.

At registration: Every new player must confirm they are 18 or older. Players who enter a date of birth that indicates they are under 18 are rejected immediately and no account is created. The platform does not allow partial or pending accounts for applicants who fail this initial check.

KYC document review: All players are required to complete Know Your Customer (KYC) verification before processing their first withdrawal. KYC requires submission of a valid Bangladeshi National Identity Card (NID) or passport. Documents are reviewed to confirm identity, age, and Bangladesh residency. Accounts that fail KYC age verification are immediately closed.

Ongoing monitoring: got11 monitors account behaviour for patterns that may indicate an underage user — including unusually conservative bet amounts, unusual session times, or account activity that does not match the registered player's profile. Suspected underage accounts are suspended pending a full investigation.

got11 provides a comprehensive suite of responsible gaming tools, all accessible directly through your account settings or by contacting our 24/7 support team. Every tool listed below is free to use and can be activated immediately.

For most players, betting and casino games are an enjoyable form of entertainment. However, for some people gambling can become harmful. Recognising the early warning signs of problem gambling is the first and most important step toward getting back in control.

The following behaviours may indicate that gambling has moved beyond entertainment into something more serious. Identifying with several of these signs is a strong indicator that it may be time to use got11's responsible gaming tools or to seek external support.

Honest self-reflection is one of the most powerful tools available when it comes to responsible gaming. The questions below are adapted from widely used responsible gambling screening frameworks. Read each question carefully and answer honestly — your responses are private and are not sent to got11 or any third party.

If you answer yes to three or more of these questions, we strongly encourage you to contact got11 support or an independent gambling support organisation to discuss your situation.

Self-exclusion is the most comprehensive responsible gaming tool available on got11. When you activate self-exclusion, your account is fully suspended — you cannot log in, place bets, deposit funds, or access any got11 games or betting markets for the duration of your chosen exclusion period.

How to activate self-exclusion on got11:

• 1
  Go to Account Settings

  Log in to your got11 account and navigate to Settings > Responsible Gaming > Self-Exclusion.

• 2
  Choose Your Exclusion Duration

  Select from 30 days, 3 months, 6 months, 1 year, or permanent exclusion. All options suspend your account immediately upon confirmation.

• 3
  Confirm Your Identity

  For your security, self-exclusion requires a one-time OTP verification to your registered mobile number. This confirms that the request is genuinely from you.

• 4
  Exclusion Takes Effect Immediately

  Your account is suspended within seconds of confirmation. You will receive a confirmation SMS. Any available balance remains intact and is accessible for withdrawal after your exclusion period ends and identity reverification is completed.

• 5
  Promotional Communications Stopped

  got11 will immediately remove your contact details from all promotional SMS, email, and push notification lists. You will not receive any marketing communications during your self-exclusion period.

Alternatively, self-exclusion can be requested directly through 24/7 in-app live chat if you prefer to speak with a support agent rather than use the self-service settings flow.

Reactivation after a timed exclusion: When a timed self-exclusion period expires, your account does not reactivate automatically. You must contact got11 support, complete identity reverification, and acknowledge a mandatory 24-hour cooling-off window before your account is restored. This intentional friction is designed to give you one final moment of reflection before returning to the platform.

If you or someone you know is struggling with gambling, reaching out for support is the most important step. The following resources are available to players in Bangladesh and internationally:

Responsible gaming starts with a healthy mindset before you place your first bet. The following practical guidelines are recommended for all got11 players — whether you are a casual BPL cricket better or a regular live casino participant.

• Set a budget before you play. Decide in advance the maximum amount you are comfortable spending in a session, and treat that amount as an entertainment cost — not as an investment you expect to recover. Use got11's deposit and loss limit tools to enforce this budget automatically.
• Never chase losses. Trying to win back money you have already lost is one of the most common pathways into problem gambling. If you reach your session loss limit, close the app and do something else. Tomorrow is always another day.
• Set a time limit for every session. Decide how long you will play before you start. Use got11's session time limit feature to automate this. Losing track of time is easy when you are engaged — a hard session limit keeps you honest.
• Take regular breaks. Step away from the screen at least once per hour. Physical movement — even a short walk around the room — resets your focus and prevents the tunnel-vision that extended gaming sessions can create.
• Keep gambling separate from alcohol or substances. Playing under the influence of alcohol or other substances significantly impairs judgment and makes impulsive, high-risk betting far more likely. got11 recommends that players avoid gambling while impaired.
• Treat gambling as entertainment, not income. No betting strategy guarantees a profit over the long term. House edges and mathematical variance mean that gambling should never be relied upon as a source of income or financial relief. If you are gambling to solve financial problems, please reach out to our support team.
• Keep your account to yourself. Do not share your got11 login credentials with anyone, including family members or friends. Each account is for one registered adult player only. Allowing others to use your account bypasses our age verification and responsible gaming controls.
• Use the tools available to you. got11's responsible gaming tools exist because we genuinely want you to enjoy the platform safely over the long term. Setting limits is not a sign of weakness — it is a smart, proactive choice that the vast majority of healthy recreational gamblers already practice.