FAQ
got11 Help Center
got11 Frequently
Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, betting on BPL and IPL cricket, claiming bonuses, and staying safe on got11 — answered clearly in one place for Bangladesh players.
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This page brings together the most common questions asked by got11 players across Bangladesh — covering everything from opening your account and completing KYC, to depositing via bKash or Nagad, understanding bonus wagering requirements, betting on BPL and IPL cricket, and using our responsible gaming tools. If you cannot find the answer you need here, our 24/7 support team is available via in-app live chat and typically responds within 2–5 minutes.
Quick Registration
Open a got11 account in under 3 minutes with just your mobile number. KYC verification unlocks full deposit and withdrawal access.
bKash & Nagad Deposits
Deposit instantly using bKash, Nagad, Rocket, or Upay. Minimum deposit is ৳200. Funds are credited within 1–5 minutes in most cases.
BPL & IPL Betting
Bet on every BPL and IPL match with ball-by-ball in-play markets, competitive odds, and live score updates built directly into got11.
Welcome Bonus
New players receive a deposit-match welcome bonus. Wagering requirements and validity are clearly stated on the Promotions page before you claim.
256-bit SSL Security
Every transaction and data exchange on got11 is protected by 256-bit SSL encryption. Your personal and financial information is kept strictly confidential.
Responsible Gaming Tools
Deposit limits, session timers, time-out, and self-exclusion are all available free inside your got11 account settings. 18+ only platform.
Category 1
Account & Registration 5 Questions
Creating a got11 account takes under three minutes. Visit got11.net, tap the registration button, enter your mobile number, choose a username and password, and confirm the OTP sent to your phone. You must be 18 or older and a resident of Bangladesh. Once registered, complete KYC verification to unlock full deposit and withdrawal functionality.
got11 requires a valid Bangladeshi National Identity Card (NID) or passport for KYC verification. Upload a clear photo of the front and back of your NID along with a selfie holding the document. Verification is usually completed within 2–24 hours. KYC must be completed before processing your first withdrawal.
On the got11 login page, tap "Forgot Password" and enter your registered mobile number. An OTP will be sent to your phone. Enter the OTP, then set a new password. If you no longer have access to the registered number, contact got11 support via in-app live chat for identity-verified account recovery.
No. got11 strictly allows one account per person. Duplicate accounts violate the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending balances. If you accidentally created a second account, contact support immediately to have the duplicate closed.
To permanently close your got11 account, contact the 24/7 support team via in-app live chat or email support at got11.net. Withdraw any remaining balance before submitting the closure request. Account closure is irreversible; all your data will be handled in accordance with got11's Privacy Policy. If you are closing due to a gambling problem, consider self-exclusion instead.
Category 2
Deposits & Withdrawals 6 Questions
To deposit via bKash on got11, go to My Account > Deposit, select bKash as the payment method, enter the amount, and follow the on-screen instructions to complete the Send Money transaction from your bKash app. The minimum bKash deposit is ৳200. Funds typically appear in your got11 account within 1–3 minutes of a confirmed bKash transaction.
Nagad deposits on got11 are processed instantly in most cases. After confirming the payment in your Nagad app, your got11 balance is updated within 1–5 minutes. If your deposit has not been credited after 15 minutes, contact got11 support with your Nagad transaction ID and our team will resolve it within 30 minutes.
The minimum withdrawal amount on got11 is ৳500 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum withdrawal is ৳1,000. There is no withdrawal fee charged by got11, though your bank or mobile wallet provider may apply standard transfer charges.
Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 15–60 minutes after approval. Bank transfers to Bangladeshi banks usually take 1–3 business days. All withdrawals require a completed KYC verification. Withdrawals requested during peak hours (evenings and match days) may take slightly longer due to higher processing volumes.
got11 does not charge any platform fee on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) or bank may apply their standard transaction charges on outgoing transfers. Check your provider's fee schedule for details. got11 displays the exact amount you will receive before you confirm any withdrawal request.
Yes, Rocket (Dutch-Bangla Mobile Banking) is a fully supported deposit and withdrawal method on got11. Select Rocket in the deposit section, enter the amount, and complete the Send Money step from your Rocket app. The minimum Rocket deposit is ৳200. Funds are credited within 1–5 minutes in most cases.
Tip: Always use the got11 merchant number displayed inside your account's deposit page when sending money via bKash, Nagad, or Rocket. Sending to an incorrect number may result in delays. got11 is not responsible for funds sent to incorrect payment details obtained from outside the official platform.
Category 3
Games & Gameplay 5 Questions
To bet on BPL matches, navigate to the Cricket section on got11 and select the BPL match you want to bet on. Choose your market — match winner, top batsman, total runs, or live in-play options — enter your stake in BDT, review the odds, and confirm your bet. got11 offers ball-by-ball in-play markets on all BPL and IPL fixtures.
got11 offers a wide range of cricket betting markets including match winner, series winner, top run scorer, highest opening partnership, total sixes, total fours, fall of next wicket, player of the match, and live in-play ball-by-ball markets. Betting is available on BPL, IPL, T20 World Cup, ICC events, and bilateral series involving the Bangladesh Tigers.
All slot games on got11 are provided by certified studios including Pragmatic Play, NetEnt, and Microgaming, and use independently audited Random Number Generators (RNG). Return to Player (RTP) percentages vary by game and are published on each game's information page. Most slots on got11 have RTPs between 94% and 97%. got11 does not alter or modify game outcomes.
Yes. got11 is fully optimised for mobile play. All casino games, cricket betting markets, slot games, live dealer tables, and e-sports wagering are accessible directly through the got11 mobile app (Android) or the mobile-responsive website on any smartphone browser. No desktop is required. The got11 app is available for download from the official website.
got11's live casino section features live dealer games from Evolution Gaming, Ezugi, and Pragmatic Play Live, including Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Live Andar Bahar, and game show titles like Crazy Time and Monopoly Live. Tables are available 24/7 with real human dealers and HD streaming.
Live cricket in-play tip: Ball-by-ball markets update in real time during BPL and IPL matches. Odds can shift dramatically within seconds of a wicket or boundary. got11 recommends reviewing the current match situation carefully before placing live in-play bets, and setting a per-match spending limit in your account settings before the match begins.
Category 4
Bonuses & Promotions 4 Questions
got11 offers a welcome bonus to new players on their first deposit. The exact bonus percentage and maximum amount are displayed on the Promotions page and may vary based on current campaigns. To claim the welcome bonus, opt in during the deposit process. Bonus funds are subject to wagering requirements which must be met before withdrawal is permitted.
Wagering requirements on got11 bonuses specify how many times the bonus amount must be wagered before it can be withdrawn as real cash. For example, a 20x wagering requirement on a ৳1,000 bonus means ৳20,000 in eligible bets must be placed. Full wagering terms for each bonus are listed on the individual promotion page. Always read the terms before claiming any bonus.
Yes, got11 bonuses carry an expiry period from the date they are credited to your account. If the wagering requirements are not met within the validity window, the bonus and any winnings derived from it are forfeited. The specific expiry period is stated on each promotion's terms page. Check your active bonuses in the My Account > Bonuses section.
got11 rewards regular players through a loyalty programme where points are earned on every qualifying bet placed across cricket, slots, live casino, e-sports, and fishing games. Accumulated points unlock higher VIP tiers, each offering benefits such as higher withdrawal limits, personalised bonuses, a dedicated account manager, and faster KYC processing. Details are available on the Promotions page.
Category 5
Safety & Responsible Gaming 5 Questions
got11 uses 256-bit SSL encryption to protect all player data and financial transactions. Account authentication includes OTP verification, and all payment processing is handled through established Bangladesh-based mobile banking channels including bKash, Nagad, and Rocket. got11 employs an independent fraud detection system to monitor accounts for suspicious activity 24 hours a day.
got11 operates as an online entertainment platform serving Bangladesh players. got11 does not make specific claims about regulatory status under Bangladeshi law, as online gambling legislation in Bangladesh continues to evolve. Players are responsible for understanding and complying with the laws applicable in their own jurisdiction before registering and playing on the platform.
The minimum age to register and play on got11 is 18 years. Age is verified at registration and confirmed during KYC document review. Any account found to belong to a player under 18 is immediately suspended and all deposits are returned. got11 takes its 18+ policy seriously and encourages parents to use parental control software on shared devices.
Deposit limits, loss limits, session time limits, and self-exclusion are all available under Settings > Responsible Gaming in your got11 account. Reductions to limits take effect immediately. Self-exclusion suspends your account for your chosen period (30 days to permanent) and stops all promotional communications. You can also request these tools instantly via got11's 24/7 in-app live chat.
If you feel that gambling is becoming a problem, contact got11 support immediately via 24/7 in-app live chat or at support at got11.net — our team can activate a time-out or self-exclusion on the spot. For confidential external support, organisations such as Gamblers Anonymous, GamCare, and BeGambleAware offer free counselling and helplines accessible from Bangladesh.
18+ only: got11 is strictly an adult platform. If you or someone you know is struggling with gambling, visit gamcare.org.uk, begambleaware.org, or gamblersanonymous.org for free, confidential support. You can also read got11's full Responsible Gaming guide for a detailed breakdown of all available player-protection tools.
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Still Have a Question?
Our got11 support team is online 24/7 via in-app live chat with a typical response time of 2–5 minutes. You can also explore the rest of the site to find what you need.
18+ only — gambling involves risk — please play responsibly